Terms & Conditions

We strive to present the most recent and reliable information on CLOEYS' webshop. However, there may be occasions where certain items are in limited editions and therefore they may not always be available. We may not be able to replenish the stock on our website once an item is sold. In case you are interested or have any questions regarding an item, do not hesitate to contact us at info@cloeys.se.


Sizes
All sizes in products sold at CLOEYS' agree with the particular brand in question. Please note that we have a size chart, which explains the different sizes. Therefore, in case you have ordered the wrong size due to a different size system, we resign our responsibility. However, if an item is in the wrong size, you may exchange it for a different size of the same item.


Prices
All prices on CLOEYS' webshop are given in SEK, USD or Euro and include VAT, unless you select a country in the checkout from which you should not be subjected to paying a sum inclusive of VAT. Shipping costs are not included in the price, but rather calculated as an extra charge. All prices are subject to change. Please note that some shipments may be subject to duties and taxes once entering your country of choice. These are not included in the price presented on the website.


Purchases
In order to make a purchase through CLOEYS' webshop, you will be requested to register with our website, which means providing us with your personal details and contact information. The information that you provide must be correct. When ordering items, you will be requested to provide us with your payment details. It is your responsibility to provide valid and correct information and that you are the person referred to in the billing information provided.

Purchases made on CLOEYS' webshop are for the personal or gift use only. Re-sale, commercial purposes, or any other commercial benefit is prohibited. CLOEYS' webshop reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address

The contract between you and CLOEYS' webshop begins once you place an order. When placing an order at CLOEYS' webshop, we will send you an acknowledgment to your email address. Please note that you have to provide us with a valid email address in order for you to receive an electronic order confirmation. When placing an order at CLOEYS' webshop you accept the legal terms and conditions provided by and set by CLOEYS' webshop.

If the item you have ordered is out of stock or does not meet our standard of quality, we will notify you by email and refund your payment within 30 days of being advised that the item has become unavailable.

We reserve the right not to accept your order if we are, for example, unable to obtain authorization for your payment. We also reserve the right to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Please observe that as the stock is shared with that of the shop, we might not always be able to keep our webshop updated with regards to size availability. This is particulary frequent during sale as the stock turnover is much higher. We therefor reserve the right to cancel any order made due to this.

We reserve the right to cancel any order not accepted, accepted or in transit, if there is a pricing error. We strive to always display correct information on our website, but do accept that occasionally, errors happen. In the event of such an occurence, we will contact you as soon as possible, to tell you of an eventual cancellation and the price change.

Since we share our stock with that of the store, the products purchased online may be tried on in the store. During sale periods, some stock is presented out in the store on display, so shoes or articles of clothing may have been tried on. Please note that you always have a 14 day return right, should you not be satisfied with your article of purchase.


Payment
CLOEYS' webshop payment options include payment made with a credit card. We accept Visa, American Express and Mastercard. For Swedish customers it is possible to pay with Swish. It is also possible for all customers using the service Klarna Payments to pay with that (Pay in parts, Pay later, Financing, or direct payment). 

The prices are given in SEK, EUR or USD and include VAT, unless shipping destination is changed at checkout to a destination supposed to not be charged inclusive VAT.

Please note that shipping is not included in the price displayed in the shop, but is calculated as an extra charge. The shipping cost will be included when you check out your selected items. Please note that depending on where you choose as your shipping destination, you may be subjected to duties and taxes once your article of purchase is entered into your country of choice. These are not calculated as a part of your purchase. Your credit card will be charged once you check out the items and the electronic order confirmation is sent to you. We will process your orders once we receive a receipt of your payment.

We respect your privacy and your data will no longer exists in our system once the purchase is complete. All transactions are processed by Shopify Payments, who enable secure online transactions. We strive to keep your orders as well as payments as secure as we can, however, in the case that a third party reaches unauthorized access to any customer data, we will not be held responsible for any loss on your side.


Privacy policy
CLOEYS' webshop respects your privacy. We handle your personal information in a respectful manner. We are responsible for all personal information given to us by you, such as name, address, and other obligatory information needed when registering as well as ordering at CLOEYS' webshop. CLOEYS' webshop will not pass on any of your personal information to third parties.

We use your email address to update you on new products in the newsletters. The name, postal address and phone number are used when processing orders and delivering merchandise. If you have any questions regarding our private policy, do not hesitate to contact us at info@cloeys.se.


Printing errors
While we of course strive to display information as correct as possible, there sometimes occurs misprintings and faulty information on our website. If this happens, and it should affect your purchase in any way in the forms of, for example, pricing errors, faulty garment informations, or the alike, we will inform you as soon as we notice, and amend it. Please note that we reserve ourselves the right to cancel any order, in transit or otherwise, that has been sold at an incorrect price.


Force majeure
In the event of an event that stands outside of reason for us to control, for example, riots, natural disasters, industrial actions, impossibility to use any means of transportation, any regulations or legislations that take restrictive action, from a governmental body, et cetera. In the event that a Force Majeure should occur, we reserve the right to cancel or not fulfill the contract that has been established between CLOEYS' webshop and the customer.


Contact information
CHLOEYS AB

Org. nr: 559382-1076
Birger Jarlsgatan 2
114 34 Stockholm
info@cloeys.se